LauraLiLifestyle.com

I am a Customer Service Agent for Southwest Airlines. Say hi next time you’re on your way through Denver International Airport.

This is work…

Being part of a company with a culture based on the golden rule; treat others the way you want to be treated. Believing that by taking good care of their employees their customers will be well taken care of. Encouraging an atmosphere of fun while helping customers and delivering positively outrageous service. Offering good benefits and amazing travel privileges. Along with endless opportunities for personal and professional growth on a daily basis. AND working with the most loving and supportive co-workers, which are called co-hearts, I’ve ever worked with!

This is work…

Gathering a group of customers in the gate area to celebrate birthdays by singing the happy birthday song. Along with giving away inflight WIFI, drink coupons, reward points, and cool gifts. Welcoming customers as they enter the jet bridge with fun celebration music thanking them for their business. All to showcase Southwest Airlines fun luving attitude.

This is work…

Working shifts that vary in start times from 3:00am to 10:30pm. Waking up as early as 12:30am to get to work on time, leaving as late as 9:00pm to go to work, finishing an 8 hour shift before 12:00 noon, getting home at 2:00am exhausted and unable to sleep until 4:00am, and sometimes working two 8 hour shifts in a row.

This is work…

The chance to create a lifestyle that includes more travel, endless opportunities for exploring and experiencing new destinations, and fulfilling my purpose of making a positive impact in peoples lives. Along with the chance to fully embrace another destination on my path and practice self care along the way.

This is work… and I couldn’t be happier! 🙂

I encourage you to think about the following questions…

What does work look like for you?

How are you creating your best lifestyle?

How are you practicing self care along the way?

 

I look forward to staying connected. Until next time, Laura Li Lifestyle

After working 10 days in a row I needed some self care today! For me that meant sleeping in, relaxing, being quiet, and getting outside in nature. 🙂

Along my path I’ve learned that when I’m taking care of myself on a daily basis I am my best for myself, my family, friends, community, and job. To me that means emotional, mental, and physical well being. My job requires me to be physically strong, friendly and conversational, and utilize mental energy almost nonstop. And although I love what I’m doing and these qualities mostly come naturally to me the work can be challenging and exhausting at times. It’s important for me to believe in what I do, trust I’m making a positive impact, and creating my best lifestyle. I’m fortunate to work for an amazing company with a truly loving and supportive culture. Both of which are not only helpful, but important to me in the process of creating my best lifestyle focused on self care.

Why am I sharing this with you? Because I believe by sharing we have the opportunity to inspire, encourage, and support each other. Practicing self care is the place to set a firm foundation for being our best in all areas of our lives.

What does self care look like to you? How does your self care effect your ability to be your best in life for yourself, your family, your friends, your community, and your job? Do you typically practice self care on a daily basis or only when it’s necessary?

I encourage you to think about these questions. Think about your current self care practices. And join me in a conversation worth having. This is a Self Care Conversation.

Laura Li Lifestyle

As I flew into Denver the first day of the new year was ending. It was one of those long landings where the plane seemed to take its time gliding over the land below, the lights of the city were shining brightly, and inside the plane passengers were quiet. I enjoyed sleep most of the flight and the chance to reflect on my first day of the new year full of travel and adventure.

The day started with an early morning alarm, drive to the airport, and boarding a flight to Reno to spend the day with family. Shortly after arriving I was presented with the plan for the day which included indoor rock climbing. Even though I have a fear of heights I said I thought that was a good idea because I wanted to try new things and have new adventures. Facing my fear felt like the right way to start the year. And the feeling of accomplishment when I reached the top of the wall was worth it!! 🙂

Next was a sushi lunch which included trying some new foods. Then to the airport to catch a flight back to Denver. At the airport I learned my flight to Denver was full and I’d have to travel through San Jose, California to reach Denver. I responded to the change in plans with a sense of adventure since I’ve never been to San Jose.

How did you start your new year? And what do you want to include in your new year?

I encourage you to start your year by being intentional about what you’d like to include in it. And ask yourself what you want your lifestyle to look like? Remember you can start any day you want. And restart any day too. It’s Your Year and chance to create your best lifestyle!

Until next time, Laura Li Lifestyle

 

I recently started a new adventure and career with Southwest Airlines. I’m currently training to be a Customer Service Agent and beyond excited for all the opportunities in front of me. 🙂

Starting a new adventure, experiencing any kind of change, or life transition can be exciting, fulfilling, overwhelming, demanding, and exhausting. It’s hard work learning new systems, tools, and job responsibilities you’ll be following on a daily basis. Along with meeting numerous new people.

What kind of change, life transition, or new adventure are you about to start? Or in the midst of?…

I’d like to encourage you to be kind to yourself in the process and practice some self care. What has worked best for me over the past few weeks is focusing on my new adventure without planning or committing to much else. I’ve also been eating well, exercising, and allowing time for relaxing and sleep. All giving me the energy and focus I need to be my best.

I look forward to sharing my journey of creating my best lifestyle through focusing on self care. And in the process encouraging, inspiring, and supporting you on your journey. Thank you for joining me here today.

Until next time, Laura Li Lifestyle

In the midst of another big life change I made time for self care over the past week that has me feeling rested, organized, prepared, and very ready for all the wonderfulness that’s part of my next adventure. Yay me! 🙂

At the beginning of July I found out something I had been working towards for awhile was going to happen. A new career in a new industry leading to all new opportunities for sure! To say I’m very excited doesn’t seem to even cover the feelings I have about what’s next. I AM BEYOND EXCITED for the numerous chances I will have to make a positive impact in others lives through offering the best customer service possible!

Over the past almost 10 months I’ve had the chance to work with an amazing and supportive group of people. Learning many new skill sets and growing both personally and professionally. After almost 20 years of being self employed I’m very thankful for all of what being part of this work family and experience offered me.

The opportunity to have a week in between jobs came up and I knew that would be a good idea for me. I’ve spent the past week sleeping in and relaxing, getting outside in nature to walk, connecting with a few people, getting a haircut and massage, preparing for my new job, and writing my first blog in months. This is it! It’s amazing how my new adventure has brought some needed clarity to my life.

Are you in the midst a life change of any size? Would spending some time focused on self care be helpful for you? What would it look like? What could it feel like? I encourage you to pay attention to what you need and make it happen because in my experience you will be your best for everyone and everything when you are taking care of yourself.

I look forward to sharing my journey of creating my best lifestyle through focusing on self care. And in the process encouraging, inspiring, and supporting you on your journey. Thank you for joining me here today.

Until next time, Laura Li Lifestyle

This is what happened today at the register…

I work at a natural grocery store as a cashier. The story I’ll share with you happened just as the store opened today. The computer was running slow and I had a customer having a hard time getting her credit card to go through. She kindly decided to put her items aside and get cash from the ATM in the store to pay letting the customer behind her go ahead. There were 2 other customers in line at this point. I then helped the customer that the customer having credit card issues let go in front of them. By the time I had finished helping that customer the customer with the credit card issues had cash and was ready to pay, but had walked to the end of the line. I had a decision to make and made it quickly to wave them up to the front because they were originally first in line. Why should they have to wait in line again?! This decision did not make the customer who would have been next happy at all and they made sure I knew that. I nicely said I was one person doing the best I could. The customer with the credit card issues came to my defense repeating, she’s doing the best she can. The frustrated customer then advised me to stop the chit chat and hurry up! I proceeded to check out the customer with the credit card issues, paying with cash now, and then rang up the frustrated customer telling them I was sorry for the inconvenience and to have a nice day. I really do hope they had a nice day. After the frustrated customer walked away I started helping the next customers in line who both agreed I handled the situation well and they were surprised how calm I seemed.

The purpose in sharing what happened today at the register is to remind everyone, including myself when I might be rushed because I didn’t leave time for waiting in a line, that being frustrated or calm is a choice and makes a difference in your day and others.

I continue to be amazed the power a simple smile and hello can have on people at the register. And I’ll believe that action of customer service, along with my brief chit chat, has the power to make a positive impact on the customers in front of me along with all the other people that customer interacts with during their day.

I encourage you to experiment with a simple smile and hello with the people you come in contact with today and see the positive impact you can make! 🙂

Until next time, Laura Li Lifestyle